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Operations Assistant
Job Description
The Business & Employment Centre is recruiting on behalf of one of our clients for the position of Operations Assistant.
The Operations Assistant provides hands-on support to the Dispatcher and the Coordinator of Operations in the daily last-mile operation by receiving, labelling, sorting, locating, organizing and loading packages accurately and safely. When warehouse preparation is complete or no cargo is available for processing, accompany an assigned driver to improve route organization, locate addresses and complete deliveries. The role is expected to move between warehouse and route duties according to operational demand.
Key Responsibilities:
- Support daily operational activities including cargo consolidation, sorting, zoning, and dispatch preparation.
- Ensure proper organization, labeling, and storage of packages according to assigned zones and priorities.
- Assist with route dispatch for vans and motorcycles, ensuring correct documentation and prioritization of shipments.
- Sort packages by parish, delivery zone, route and any other operational criteria communicated.
- Place packages in their assigned physical location and keep cargo off the floor by using pallets, shelving, cardboard or another approved protective barrier.
- Maintain the warehouse, workstations, aisles, incident areas, pallets and operational materials in a clean, orderly and safe condition.
- Accompany the driver assigned whenever warehouse workload permits or operational demand requires it.
- Before departure, help organize the sequence of stops using the assigned route, parish knowledge, landmarks and available navigation tools.
- Help the driver locate addresses, contact or identify delivery points through approved procedures, and suggest efficient movement between stops.
- Handle, carry and deliver packages to recipients or approved delivery locations while following identity, security, Proof of Delivery (POD), photograph, signature and geolocation requirements.
Key Competencies:
- Teamwork and collaboration
- Operational discipline and organization
- Digital and system-based skills
- Effective communication
- Ability to work under pressure and meet daily operational deadlines
- High tolerance for operational demands and attention to detail.