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Cruise Officer
Posted: 06/24/2026
Job Number: 4836
Job Description
Job Title: Cruise Officer Â
ResponsibilitiesÂ
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Manage tour allocations for all cruise calls, including updates in Rezgo for cancellations, changes, and additional allotments.Â
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Confirm and communicate pre-sales counts to Sales, Operations, and Transportation providers within required timelines.Â
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Ensure accurate headcounts, correct tour assignment, and proper boarding of guests.Â
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Liaise with Operations to ensure cruise guests are properly received, identified, and managed on arrival.Â
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Ensure proper tracking, replenishment, and documentation of inventory items.Â
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Prepare and submit pro-forma invoices and process cruise invoices in accordance with company procedures.Â
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Ensure all incident reports are completed and submitted in accordance with company and cruise line protocols.Â
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Education and Experience: (Minimum Requirements)Â Â
• Associate degree or diploma in Sales, Tourism, Hospitality Management, Business Administration, or a related field Â
• Minimum of three (3) years’ experience in a similar role within the tourism or hospitality industry, with exposure to cruise operations, guest services, or tour coordination Â
• Experience in event coordination, dispatch operations, or logistics management would be an asset • Â
• Proficiency in Microsoft Office Suite and general digital tools required for reporting, communication, and operational coordination Â
• Proficiency in a foreign language (Spanish, French, Italian, or German) would be an asset.Â
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Specialized Knowledge, Skills and Abilities: Â
• Strong interpersonal and relationship management skills, with the ability to engage effectively with cruise partners, guests, and internal teams Â
• Proven sales and customer service skills, with the ability to identify and act on revenue opportunities Â
• Strong organizational and coordination skills, with attention to detail and accuracy in execution and reporting Â
• Ability to manage multiple priorities in a fast-paced, high-pressure environmentÂ
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